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How do I talk to a live unemployment agent on the phone in New Jersey?

by Debby
(New Jersey )

I have been trying to apply for un-employment insurance for 2 weeks now. Spending many hours on the phone only to hear all lines are busy and then I am disconnected. I have tried to apply on line but because I have had a claim last year they will not recognize my user ID and pass word and direct me to call which has been a dead end. I am trying to collect partial un-employment since I have been cut down to 2 days a week from the normal 5 days a week. Your help on this matter would be appreciated. Thanks, Debby





Sorry Debby,

I'm not going to be much help with what should clearly, not be a problem for an unemployed person.

As far as getting a live person on the phone .. I'm hoping some kind soul also from NJ, knows a trick, technique, or a working phone number they would be willing to share about how they got through to a live person at the New Jersey unemployment department.

***Edited***

It is now 2016 and finally someone left a phone number in the comments below and best of all, it seems to be working for most who try it.

Comments for How do I talk to a live unemployment agent on the phone in New Jersey?

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Jan 19, 2017
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Thank you Kathy
by: Anonymous

I had the same problems just like everyone else with the exception of that I had to personally go to the NJDOL office in Hackensack to verify my identity, after waiting outside for 1 1/2 hrs I final spoke to someone they than told me that I could re-open my claim went home and did just that.I waited a week to claim my benefits to be told that I needed to call 201-601-4100. That's when I called 609-797-3200 spoke with a women named Kathy and she said that my money will be in by this Monday. FYI always ask for the person name and document everything!!!!!!!!!!!!


Document everything .. good advice!

Chris - Unemployment Tips

Jan 19, 2017
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Useless
by: Anonymous

Well after 3 days of getting the "due to the high volume of calls we can't take your call right now"message I tried some of the numbers on this page. The NJ department of labor number (609.777.3200) worked but it was a waste of time. The agent told me to call unemployment back and wait on hold like everyone else. Told him I can't even get far enough to be put on hold and he said "well sticks to be you then" and hung up on me. The other number for Regina I've called 80 times today alone (no exaggeration) and keep getting a busy signal. Any other suggestions?

Jan 18, 2017
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Live Agent Access
by: Mark

Dealing with the same issue here. Can't do what I need to do through the website as they are saying my claim has been "pended". I was able to get through once last month. Four days of trying and still haven't gotten through. I'm going to try these alternate numbers tomorrow. Thank you.

Jan 18, 2017
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Regina
by: Anonymous

REGINA IS A SAINT. got through today because of this thread! She was extremely helpful!! 609-984-2296 is the way to go.

Jan 18, 2017
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Department Of Labor
by: Anonymous

609 777-3200; I tried this and was able to help me. He was very nasty though. What they should do if it's busy is to leave some kind of message for a call back. I also heard their is a trick; when it says press a number to reset your pin; in 3 min you will be able to speak to someone. Now they might not help you, but it's a try. It's unbelievable on how this day in age you got to go through this and I blame Christie period.

Jan 18, 2017
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Finally!
by: Anonymous

After numerous days telling me that due to calls we cant take your call at this time. I got through using number 609 777-3200 which is dept of labor. The person I talked to was nasty, but at least I got through and taken care of.

Don't these people know they are helping the public and it's their job?

Jan 17, 2017
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Got thru to unemployment
by: Anonymous

I finally got thru after being hang-up numerous times, waiting on hold for hours, I finally call one of the number on this blog, 609 984 2296, and after 2 busies, on the 3rd call back I got to speak to a VERY NICE LADY who took care of everything for me, I know this had to be the LADY REGINA that another blog spoke about. THANK YOU REGINA OF THE NJ UNEMPLOYMENT OFFICE TRENTON NJ, WITHOUT YOU WE WILL STILL BE HOLDING ON FOR HOURS, AND THEN BEING HANGUP ON BY irate individuals who are supposed to work for US THE PEOPLE, I WONDER WHAT ONE OF THEIR EXPERIENCES WOULD BE LIKE IF THEY WE UNEMPLOYED AND TRYNG TO GET THEIR BENEFITS?

Jan 13, 2017
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Call Dept of Labor
by: Anonymous

Spoke to a very pleasant man named Michael at the Department of Labor and he was able to help me. The phone number is 609 777-3200. Good luck

Jan 12, 2017
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Busy signals
by: Laura

I have tried and tried to get a human on the 201-401-6100 number but can't get a person. I worked out of state and I have to talk to an agent. I tried the 609 numbers but they are all busy signals. Frustrated isn't strong enough word of how I feel.

Jan 10, 2017
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NJ UI
by: Anonymous

You made my day!! Regina was extremely helpful!!! Thank you so much for sharing!!

Jan 09, 2017
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Got through today
by: Alto

Don't waste your time calling the main number. I called the NJ constituents office (609-292-2460), had to call 3 times because the person kept hanging up on me. Then he gave me this number (609-984-2296). I called and let it ring 45 times, and then a very nice lady named Regina picked up and took my claim! This is the number to call; just let in ring until she picks up. Good luck!!

Jan 09, 2017
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Post 1
by: Anonymous

609-777-3200. Someone answered the phone and said "Nope, not unemployment. Department of labor." CLICK. Hung up on me.


609-292-7162. Tried twice, busy signal.

Jan 06, 2017
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Unemployment- 609-777-3200
by: Anonymous

Called 609-777-3200 number and immediately got a hold of a lady who was very nice and got everything figured out for me.

Jan 05, 2017
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Unemployment 609 292 7162
by: Anonymous

225pm Jan 5th took under 10 min Thank you and good luck to all

Jan 05, 2017
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Fed up with New Jersey unemployment
by: Anonymous

I think it may be time to call the news they are blowing everybody off

Jan 05, 2017
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Number not working*** AMENDED
by: Kim

If the number isn't working, it's because he's on the other line. Just keep trying. I got through on my 3rd try. He's helpful--gave me the wrong info--but helpful.

Jan 05, 2017
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Number not working
by: Kim

I have tried the 609-777-3200 number all day and each time I get the "this call cannot be completed at this time, please try again later!" error on the other end.

Jan 05, 2017
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Great help
by: Anonymous

Called and the man was very helpful, he had a lady call me back in a hour finally claim filed

Jan 05, 2017
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609-777-3200 is always busy
by: Anonymous

I tried the 609-777-3200 number and it is always busy. Like everyone else, I've been left on hold for 4 hours, been hung up on dozens of times, it is horrible. Please help.

Jan 03, 2017
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Just called
by: Anonymous

The man on the number said he is department of labor and referred me back to the unemployment numbers where no one answers.

Jan 03, 2017
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number phone NJ Unemployment
by: Anonymous

I have been on the phone since 8:32 this morning....it is now 12:23 you can only get so far and they hang up or you get a busy signal. I cannot apply online as I have worked in 2 states in the past 18 months.
This is really a disgrace that one should have to wait this long. I have tried the number listed here and it is busy busy busy...a claims agent will now help you....music.....busy signal and hang up......

Jan 03, 2017
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Unemployment claim
by: Anonymous

Dear all,
Thank you for these numbers and would appreciate more as they are all busy.
It is very shocking to encounter so much difficulties in speaking with a representative given that most people who call need immediate assistance. I called for weeks on an issue that can not be resolved online, but could not get assistance. Now I do not only have to deal with the stress of job loss and also the stress of getting unemployment benefits.

Dec 30, 2016
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The 609 777 3200 number works
by: Anonymous

THANK YOU!! After calling for several days I googled and found this thread. The gentleman at the DOL connected me the a woman from unemployment who helped me initiate my claim in 5 minutes!

Dec 29, 2016
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how to get in touch with NJ UI
by: Anonymous

Thank you for the advise. I called the number today and immediately got a live person who was very helpful. He was a bit direct, but really helped me a lot. Gave me his number to call back and another associates name if he wasn't there. Asked me why I haven't been claiming benefits and I said because for weeks I've been trying to speak with someone and can't. I am so glad I googled my question and had my problem solved.

Good luck!

Dec 29, 2016
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Talked to the Guy
by: Anonymous

I called 609-777-3200 and spoke to a man. He was able to look up my information with my Social Security # and told me that my claim had just been paid as of this morning. He was able to help, but he did not at all sound helpful. He was not rude, however he did speak in a completely monotone voice the entire time. The number is to the New Jersey Department of Labor:

Constituent Relations
609-777-3200
Catherine Mycoff,
Constituent Relations Coordinator

Dec 28, 2016
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We got a woman
by: Anonymous

After being on hold for almost 3 hours we found this website and number. Called got a wonderful woman and she fixed our problem.

Dec 28, 2016
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Then number is good
by: Anonymous

Just spoke to a lady who helped out and solved my problem in 5 minutes.

Dec 28, 2016
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getting a human who can help?
by: Anonymous

i called starting at their opening time 8:30am....and i got that there was a high volume of calls & disconnected, REALLY!!!!????
the guy at 6097773200 is NOT HELPFUL & IS AN ASS!

Dec 12, 2016
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The number does work
by: Anonymous

I called that number - it's the constituency services line at NJ DOL - he forwarded me to folks who could help.

Dec 08, 2016
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If the number seems to work for some, but you got a rude man who refused to help
by: Chris - Unemployment-Tips.com

At least until at which point there is a majority consensus in the comments the number no longer works for anyone .. I'm leaving all the number for the NJDOL and Unemployment office up and here.


Dec 08, 2016
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This number did not work
by: Anonymous

This man was rude and yelled at me for calling and wanted to know how I got the number. He then gave me the same bs number where no one answers. Good luck.



Dec 06, 2016
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correction
by: ppage

Sorry.....
I just left a comment about 609-292-7162 when I meant to talk about 609-777-3200............609-777-3200 is the number to call. The man who answers this number is very helpful with unemployment claim information.

Dec 06, 2016
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609-292-7162
by: ppage

609-292-7162 does work. I just called it, and a very nice man asked me for my social security #, looked up my claim, and gave me all the answers I needed.
Very grateful for this $ and for this man.

Dec 06, 2016
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Try calling this number
by: Anonymous

I didn't receive my first check and I was confused as to why and just couldn't figure it out online. So I called the three numbers they give you. They all got me no where as the lines were "busy". Some people on here said to cal 609-777-3200 and some one picked right up. Looked up my SS and gave me the down low. Had all the answers I needed in seconds. It's a direct line to the Dept. Of Labor. Best of luck to everyone.

Dec 05, 2016
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These work (updated 12/5/2016
by: Jax

This is the main help line. At times you'll only get a busy signal but I found the best time to call this number is between 1 to 3pm

609-292-7162

This number does get picked up but it is Dept of Labor. Not unemployment. Depending on who picks up they might help you or get you to someone who can.

609-777-3200

I had another number that gets you directly into one of unemployment's inter-office lines but I left it in South Carolina for the winter (sorry). When I get back there I'll be sure to post it here.

Dec 05, 2016
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So, the number 609-777-3200 still works?
by: Chris - Unemployment-Tips.com

So you are disagreeing with the last poster .. who wrote in all caps, the number 609-777-3200 no longer works? Which begs the question .. why would someone do that if it does still work.

Good to know, if it worked for you after the comment was made on 12/1/16 .. that it didn't.

Dec 05, 2016
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So helpful
by: Anonymous

I needed to get through to temporary disability benefits and found this site. I wasn't sure if the number would work since I did not need unemployment, but the man who answered was able to transfer me to the right place with only a short wait. Thanks so much!



Dec 01, 2016
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609-777-3200
by: Anonymous

609-777-3200 NO LONGER WORKS.

Nov 19, 2016
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Excellent
by: Anonymous

I called the # and spoke with a guy who looked up my info by ss# and told me I needed to speak to unemployment. I told him that was my problem I couldn't get thru. He said I am going to transfer you. I thought he was going to send me to phone and I was going to wait but a lady picked up immediately. She took my ss# and told me they we waiting on my pension paperwork. I told her I emailed weeks ago.. Turns out I had one late wrong and emailed to incorrect address. I emailed to correct address and had my first check the next day.
The # was a godsend as I was calling every day for a week.

Nov 09, 2016
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Best Customer Service
by: Anonymous

I had so many issues for weeks getting a hold of someone to file a claim. After 2 weeks of not getting a hold of someone, I finally got through. The lady was rude and disrespectful. I dealt with her rude comments and yelling at me so I could just get it done. After getting to the very end of finishing my claim, she said she didn't want to help me anymore and hung up. I called back for hours and their lines stated to call back later. I called the number listed above and the gentleman sent me directly to a wonderful lady that helped me right away. These two saved me in many ways to get this claim completed.

Oct 13, 2016
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This number is a savior!
by: Anonymous

I spent hours on hold and trying to get through the automated queue on the standard unemployment line. The number - 609-777-3200 was instantly answered by a nice gentleman who answered my questions in 2 minutes!!! Thank you so much for sharing this time and mind saving info! :D

Oct 04, 2016
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Amazing, THANK YOU!!
by: Anonymous

After almost two months in the dark I googled "how to talk to a human being in new jersey" and came up with this website. I can't thank you enough. We called and the guy who answered was slightly gruff, but also the most amazing man ever!! He told my husband to call him back a few days later if things were not solved...and guess what, it was ALL SOLVED in two days after 8 weeks of waiting. This man is a miracle worker...please treat him with respect and kid gloves... he saved us so much struggle with a simple call. I told my husband to call and THANK HIM profusely afterward. Listen, he may seem like a troll when you first call (poor guy, he deals with everyone's PROBLEMS) but this guy is A++ AMAZING super AWESOME and I HOPE HE SEES THIS REVIEW because he freakin' ROCKS!! What a soldier and civil worker who takes the job seriously. Folks, we owe this guy... BIGTIME. I thank my lucky stars for this message board that shared his number and I thank him if he ever come across this... thank you... you helped my family so much!

Oct 03, 2016
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Number works
by: Anonymous

I have been waiting to talk to someone all day. I'm talking 2 to 3 hour wait times and large call volumes. I had my phone interview on Friday 9/30/16 and was told 48 hours from then I should know a answer. I also checked my account on the website and it states that my case is pended,(no typo) and to contact a claims agent Monday-Friday between 8:30-4:30. To my avail, I haven't been able to talk to anyone today about my case. Since I love to Google, by the grace of God, I came across this forum, called the number, got through in less than five minutes. I was told a determination haven't been made yet and to call back tomorrow around 2pm. I was also told that the rep had until tomorrow to make a decision. Crossing my fingers and hoping for the best. I can say, the number works. Thanks to whomever found it and posted it for us.







Sep 12, 2016
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Didn't work for me
by: Anonymous

I called because I am unable to clime my weekly benefits online this week and the person told me they couldn't help, I have to call the call center.


Aug 18, 2016
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worked like a charm
by: Anonymous

I had a unique situation. Called this number got right thru put thru to someone who offered to help me. I am still waiting to resolve my issue but it beats waiting on the phone for over an hour and being disconnected when the woman finally picked up and asked for my ss number. I spent three hours of my time today trying to file and it took about five minutes to resolve it thru this number. Thank you thank you thank you!

Aug 10, 2016
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live unemployment help
by: Anonymous

The number 609-777-3200 posted worked and I got a live person. They seemed displeased, not at me, but at their call center. I could not file on line b/c I worked out of state as well in New Jersey. I swear I think they intentionally make it difficult to collect what is owed. I am a journeyman and worked in the tri-state area for the past 3 years and have had no issues collecting in other states when I get laid off.

Aug 05, 2016
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I LOVE YOU
by: This Guy

609-777-3200 this number worked like a charm and they even fixed the issue and gave me advice. The other line...just did not give a...you know what about me or the fact that I'm receiving no income at all. I love whoever did put this number up. Maybe a disgruntled exemployee, but I don't care lol

Aug 01, 2016
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609-777-3200
by: Anonymous

A gentleman picked up after one ring. I got the information that I needed (not what I wanted to hear though).

Jul 19, 2016
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God Bless the people on here
by: Anonymous

I had spent 5.75 hours on hold between yesterday and today. On a whim I googled how do I speak...found this page. The 609-777-3200 put me into a real person...on a whim I did this!!!

Thank you, thank you...!!!

Jul 14, 2016
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Bless your soul
by: K W

After weeks of calling and getting that &^%$^ "call center line full" message, I got in queue this morning at 8:30 AM. It said 13-19 wait but I didn't get a live person til 10:30 AM. After giving her my SS#, she said hold, and we disconnected!!!!!!

Lines were too full from then on.

Spent time googling for hints and found this thread with that 609 number!. Guy picked up on second ring. Got help I needed in under 3 minutes.

Outstanding job to the poster of that number! It's as if the sun just came out on a cloudy day!

Bless youyr little heart!

Jul 13, 2016
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Number
by: Anonymous

Yeah. I've spoken to some people at that 609 number as well but I have yet to receive any assistance. But the number DOES in fact work. Good luck guys.

Jul 07, 2016
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Def call that 609 number
by: Anonymous

After a week of trying the regular unemp #s and going to a center I googled this and found the 609 # listed in this thread. It def works try that number they will help you

Jul 05, 2016
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Finally got through
by: Anonymous

I called off and on during the day Friday only to get a message to call another time because of high call volume. So, I called at precisely 8:30am (when they open) this morning. I went right into the automated part of the call which took about 7 minutes. I was then put on hold. A rep didn't pick up until 10:20!!! It was a 5 minute conversation. I can't imagine how so many people were before me that justified an hour and 50 minute wait time when I had to have been one of the first callers. Anyhow- call on a landline so you don't have to worry about your signal, call at 8:30 and put it on speaker so you can do something els while you wait. That's my advice!

Jul 05, 2016
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The number WORKS
by: Anonymous

got cutoff, dialed it.. and online w/ someone now..

Jun 30, 2016
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And here's that phone number again for New Jersey Unemployment Department
by: Chris - Unemployment-Tips.com

(609)777-3200

Jun 30, 2016
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Unlisted number worked!! Thank you
by: Anonymous

The unpublished phone # posted by someone on Feb 02, 2016 worked for me. I asked someone on that # for help and they had a claims agent call me within 5 minutes!
Thanks anonymous

May 23, 2016
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The earlier the better
by: Anonymous

the only advice I can get is to call EXACTLY at 8:30am or when offices open... 8:38 the latest, anytime after that they will tell you their too busy to give a call back and you'll have to try the next day.

Feb 09, 2016
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Call the department of labor!!
by: Anonymous

My boyfriend had been trying for days to get through and finally I said this is ridiculous and called the governors office who transferred me to the Dept. Of Labor and took the claim. Remember people this is because of your governor. Stop voting him in. He certainly would NOT make a good president! I personally am from Missouri and we do NOT have this problem here. I will tell you this...even after getting thru they told him he wouldn't even get his call back from the claims examiner interview until February 29th and today is the 9th of February. Absolutely crazy to me. Only the people of Jersey can make a difference! Good luck to you all!

Feb 02, 2016
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Unpublished Number
by: Anonymous

They are assholes. Called my assemblyman and got an unpublished number. If we harass them too much and they change it, oh well, I'll call and get the new number.

(609)777-3200

Have at it boys and girls, time to make them earn that paycheck we paid for.

Dec 03, 2015
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starting to realize its a conspiracy
by: Anonymous

Wow!! This is mind blowing, I can't believe that NJ is getting away with this. They have officially made it IMPOSSIBLE for me to open a claim for benefits. Starting to realize it likely is a conspiracy and they have designed it the way ot is to purposely block the people that legally n rightfully r trying to claim benefits that they deserve. Was laid off recently n.have Been trying daily, for over 2 weeks now,, to open my claim. I am not exaggerating, when I say I foolishly have continued to spend 6-8 hours each n every day attemting to open a claim. Not only by internet, thousands of calls to every single number they have published, but I have also drove to the office 2 times. Not once,but twice they have told me it is impossible for them to open a new claim at the office. So my 2nd visit, I pleaded with them,, twlslimg them it is impossible ,,, they have made it literally impossible for my claim to submitted then,, bc due to fact that I live in PA and that although the majority of my income for past 18 months was from NJ,, I did have a small amount earbed from PA. So im not eligible to file claim online. Have gotten the same exact message every phone call to every line/office "due to unusually high call volume, cannot take ur call at this time". Never ever has there been an option for me to hold,, or leave a message or anything. I foolishly continue to try NONSTOP, each and every day, From the time they open till close. My fingertips are raw,, and sore,, almost like the skin is wearing off. Im beyond exhausted and I guess I will have to admit defeat. Dont know anything else I can do. Cant imagine how many other ppl are faced with same thing,, n how many other ppl just gave up. Has any one else sustained and if so, any advice,, what happened,, were u finally able to open a claim? I think I am going to take a step away from this all for a day or two,, I dnk hopefully ill b back at it in a few days with some newfound energy,,and when I do, im coming in full force bc this shit is absolutely OUTRAGEOUS! Unbelievable,,, smh. I dont really kno shit sbout politics,, but I do remember how chris christie did some crazy sheisty shit with shutting down all the bridges,, so it all really makes me wonder,, lol I know I may seem naive n many ppl reading this r saying "DUH"

Aug 24, 2015
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To: Same Boat
by: Unemployment-Tips.com

I know you're in New Jersey and you're living in one of three states where employees must contribute an unemployment tax, but it raised question for me, so I decided to learn a little about the employee unemployment taxes you must pay.

Scroll to the bottom, find the refund form links. On one of those forms I could see how much unemployment tax employees must pay and where each portion goes .. worth checking out if you think you may be due a refund due to having more than one part-time job.

I was also concerned about what your govenor was doing in the summer of 09, or maybe it was 2010, that New Jersey suddenly changed it's definition and disqaulification for work misconduct.

Whatever year, making the change was effective , as it knocked New Jersey's recipient rate down to a level more in line with other states, but still, NJ has remained one of the higher recipient rates in the country.

You can find unemployment statistics and rates in handy dandy charts .. here. Although the state specific charts don't seem to be working at the moment.

Aug 24, 2015
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Same boat
by: Anonymous

Anyone who is working is paying into unemployment. If you are able to collect you obviously paid your dues to collect. I feel a class action lawsuit against the state of New Jersey would suffice. Not to mention it's political to not have people collecting, it keeps the numbers of unemployed down. Thank that Fat Turd of a Governor.



Apr 09, 2015
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Trying to talk to UI human
by: Katie

Call your state representatives office and tell them you can't get through! I was also on hold for hours each time I called.
I did this in Michigan and not ten minutes after I got off the phone with my Michigan State Representative a human called me from the unemployment Office!!

Apr 08, 2015
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nothing has changed - still not functional in 2015
by: Anonymous

the NJ unemployment phone line is a total waste. you hold forever listening to garbage music, then to add insult to injury, it hangs up at 4:30 so the office can close after I was holding for over 3 hours. I actually made it through the phone menu 3 times only to have the system hang up on me. Maybe I should run for office and fire all the employees in the office. Perhaps that would get their attention.


Jan 22, 2013
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Talk to a live person
by: Anonymous

I've been out of work on and off since 2006 and I have NEVER gotten a live person on the phone number given. The only way that I've found in the past to actually get someone on the phone is to pick the name of some big gun down in Trenton, call that number and then pretend it was a mistake, usually I get switched over to someone who can actually do me some good right on the spot. Now I haven't had to do this for sometime now, not because I am gainfully employed but because I'm not longer able to collect and the great thing about that is that I don't get counted as UNEMPLOYED so it helps the state's numbers stay low and keeps us from getting any help.

Sep 09, 2011
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frustrated too
by: jim d

I have the same problem. Have been trying to reactivate my claim after three weeks plus where, due to honesty, I declined benefits due to temporary non-availability.
I had already spoken to one of their agents on August 12th and left that conversation convinced that NJ would have no problem renewing my claim after August 19th.
This week, I started trying to recollect my benefits on the web on Monday, Labor Day holiday. At that point, I was told on the internet connection that I would have to talk to another agent before they could process my claim.
Starting on Tuesday, I have been making constant calls to the published phone numbers, and have experienced the same treatment time and time again. To wit, the message is: "due to high volume of calls waiting, we are cannot take your call at this time.." The message goes on to say that I should use the internet, the very method that just told me that I cannot process my claim until I talk to a live agent.
Just an unbelievable runaround. What worries me is that you only have ten days to call back and get your claim going. At this rate, I won't get it in before the New Year.
jjd
newtown





Hi,

I can't really offer anyone .. in any state, a resolution to this problem except maybe to contact the New Jersey AG's office and complain.

I read the same from residents of other states as well.

Maybe if it becomes known how much of an issue it is .. an AG's office, the one that is responsible for complying with federal laws and guidelines might take action to resolve the problem on an individual basis.



Aug 19, 2011
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Cant file for a claim
by: Anonymous

I have been trying to contact a claims agent and im not getting anything back in return but a dead line please help!!!!




Sorry, I'm unclear why you think anyone here can help you with what is clearly a technical problem at the NJ unemployment office.

Can anyone reading this help Anonymous if they've had this issue with NJ and managed to resolve the problem?

Chris

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