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How do you get a hold of a live person at the NYDOL unemployment division?

by Erika
(New York City)

I filed a claim and they instructed me to claim credit for my unpaid work week. They said I could do it online, but the website that they referred me to (unemployment assistance on the www.labor.nyc.gov website)stated I could not begin to receive payment until I had called the phone number I have already called and claimed credit. When I called again the same automated message told me to use the website. I have tried non stop to get a human being on the phone and there don't appear to be any. Im getting so frustrated!

help!



Hi Erika,

(Update: See comments below for a good strategy to get to a live person at the NYDOL Unemployment Division)

Sorry, I can't help much .. but I can empathize.

I never thought it was much fun to call any state. I was never impressed much by the "hold music" .. if they even bothered to have some.

When you get the automated message .. is there an option to speak with someone bi-lingual?

It seems to be working for a lot of people .. Seems they aren't as busy as the english only lines and they seem more than willing to help .. even in english:)

Are you calling one of these NY unemployment phone numbers?

Other than this .. maybe some nice fellow New Yorker will leave a comment as to how they managed to get a hold of a "live person".



Comments for How do you get a hold of a live person at the NYDOL unemployment division?

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Aug 21, 2017
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Help
by: Laura

All I need is a piece of paper from unemployment stating how much I recieved a week from unemployment and dates covered and ended through out the year. This is being asked by no fault INS. I am a school bus driver and receive benefits during year when there is a lack of work. Unfortunately I was in a car accident 12-9-16, 8 months ago. Just need this info please if someone direct can call me or text me, major problems with passwords and username. Please and ty

Jul 28, 2017
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WTF
by: Anonymous

This is the NYS Unemployment line.
Don't you think if NYS paid people
to answer the phone at a call center that's
less people need unemployment.
I don't get it.

Jun 23, 2017
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Choose to change address - IT WORKS
by: Anonymous

After trying unsuccessfully for 4 days to speak with someone. This is what I did and it works to get to speak with a person:
1. dial 1-888-209-8124
2. after selecting English, choose #9 from menu
3. wait through all the pre-recordings, then choose #5 from the menu, enter your info
4. then choose #1 (address change)

Jun 12, 2017
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This works
by: Anonymous

Great suggestion. Confirmed that when you enter the IVR selection to 'Change PIN or Address" you will be placed in a queue and speak to a representative. Spoke to two different reps that handled my issue satisfactorily. The reps were professional and polite.

Jun 05, 2017
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I got through in 15 minutes
by: Anonymous

I did the change my name, address and pin option. Pretended to change my address and then proceeded to ask my questions. The rep patiently answered all of my questions! She also mentioned that Monday's and Friday's are typically the busiest so the best time to get a rep would be tues-Thursday mornings. Good luck!

Apr 07, 2017
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Tell them you want to pay
by: Chris - Unemployment-Tips.com

Verrrrry Interesting ..

Be sure to let everyone know if choosing the "I want to pay benefits back" option leads to someone willing to help you with what you're really after.

Apr 07, 2017
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Tell them you want to pay!
by: Anonymous

When I go through automated system, and stick to their Questions. They tell me they are to busy. Call back another time. This time I selected that I want to setup a payment plan... Now their keeping me on hold.No disconnect so far...10 mins so far...

Dec 07, 2016
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Found out how to get a live person
by: Anonymous

I finally got somebody you have to go through everything and then when it says do you want to change your name or address press that option and you will get somebody just wait that was the best thing anybody ever told me to do go to the change your name option and just wait

May 06, 2016
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I have figured it out !!
by: Anonymous

When you call and hear the option to change your name or adress it will put you on hold for a rep!! Or they even call you when it's your turn in line!! Hope this helps!!

Jul 14, 2015
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To .. Complaint
by: Chris - Unemployment-Tips.com

I agree. It's not only ridiculous, but inexcusable .. regardless there always seem to be an excuse of some antiquated phone system a state didn't have replaced with part of the stimulus funds a state may of received in 2009.

But if your question is general and something I can answer quickly.. I myself would be happy to demonstrate how easy it is to perform much better than pretty much any state unemployment department's antiquated phone system .. with a simple human-typed email.

Jul 14, 2015
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Complaint
by: Anonymous

More than 1 month I was trying to talk to someone, but I couldn't get anyone, after 45 minutes holding on the phone, it just hung up on me.

This is ridiculous.

Feb 05, 2015
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New York Unemployment Needs New Phone System
by: sad

Trying to get hold of new York state unemployment live person is like trying to speak to our congressman.

This needs to be updated.

It's very rude to go through prompt for half hour and be disconnected. This is not how people like us who work hard and earn a honest living should be treated. Anna New York State

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