How do you get a hold of a live person at the NYDOL unemployment division?

by Erika
(New York City)

I filed a claim and they instructed me to claim credit for my unpaid work week. They said I could do it online, but the website that they referred me to (unemployment assistance on the website)stated I could not begin to receive payment until I had called the phone number I have already called and claimed credit. When I called again the same automated message told me to use the website. I have tried non stop to get a human being on the phone and there don't appear to be any. Im getting so frustrated!

Hi Erika,

Sorry, I can't help much .. but I can empathize.

I never thought it was much fun to call any state. I was never impressed much by the "hold music" .. if they even bothered to have some.

When you get the automated message .. is there an option to speak with someone bi-lingual?

It seems to be working for a lot of people .. Seems they aren't as busy as the english only lines and they seem more than willing to help .. even in english:)

Are you calling one of these NY unemployment phone numbers?

Other than this .. maybe some nice fellow New Yorker will leave a comment as to how they managed to get a hold of a "live person".

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Feb 05, 2015
New York Unemployment Needs New Phone System
by: sad

Trying to get hold of new York state unemployment live person is like trying to speak to our congressman.

This needs to be updated.

It's very rude to go through prompt for half hour and be disconnected. This is not how people like us who work hard and earn a honest living should be treated. Anna New York State

Jul 14, 2015
by: Anonymous

More than 1 month I was trying to talk to someone, but I couldn't get anyone, after 45 minutes holding on the phone, it just hung up on me.

This is ridiculous.

Jul 14, 2015
To .. Complaint
by: Chris -

I agree. It's not only ridiculous, but inexcusable .. regardless there always seem to be an excuse of some antiquated phone system a state didn't have replaced with part of the stimulus funds a state may of received in 2009.

But if your question is general and something I can answer quickly.. I myself would be happy to demonstrate how easy it is to perform much better than pretty much any state unemployment department's antiquated phone system .. with a simple human-typed email.

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