I was fired after nearly three years on the job. The reason I was given is that our customers complained about me. I was asked by the customer if we could cover a load for them (trucking company), and I told them I had no drivers but I would check with our partners and see. I checked with one, was told they had no drivers. I informed the customer that I was still looking, and he said nevermind, they have it covered.
I never had the impression from the customer or my employer that I had done anything wrong, until my boss called me in his office to terminate me.
I had one other issue prior to this, sort of the same thing, except I had tried to cover a load, but my boss said I was lying about trying to do that (he offered no evidence except for a conversation two weeks prior to the incident that was not related) and gave me a final warning.
I did not do anything intentionally. I am just confused. I had my interview with DOL already but I have not heard anything. I told them that if anything was done wrong, and I did not and do not believe I have done anything wrong or violated a non-written policy, but if it was the case then it was a mistake, completely unintentional.
I am just worried because as it is, I have lost my wife (before this happened), and I am losing my house and everything I own except for my car. If I do not get unemployment I really will be living on the streets.
What I can tell you is that it's not really a performance issue, but a misconduct due to customer complaints.
These aren't real easy for an employer to sustain, but it happens often enough that you should be concerned.
The problem is that when an employer "submits" documentation .. it's easier for the department to find in their favor .. simply because they have submitted documentation.
I hope you don't have to endure an appeal hearing, but my experience tells me since you worked for a trucking company and they are notorious documentors and unemployment claim fighter .. you will end up at a hearing .. even if it's due to an employer appeal.
Let me know when you get your determination and what it says.