How do I talk to a live unemployment agent on the phone in New Jersey?
(New Jersey )
I have been trying to apply for un-employment insurance for 2 weeks now. Spending many hours on the phone only to hear all lines are busy and then I am disconnected. I have tried to apply on line but because I have had a claim last year they will not recognize my user ID and pass word and direct me to call which has been a dead end. I am trying to collect partial un-employment since I have been cut down to 2 days a week from the normal 5 days a week. Your help on this matter would be appreciated. Thanks, Debby
***Edited 6/13/2020 to update the answer for Lisa D's Method for Talking to a Live NJ Unemployment Agent.
First know I, aka Chris-Unemployment-Tips.com really can't be much of help on a personal basis, to anyone with this sort of unemployment problem. But, because I do know state UI operations are funded by federal grants, I am outraged that this is still a problem in 2020, and that I empathize with you all the way to my bones, because dammit .. contacting a UI claim rep should NOT be the primary barrier an unemployed person faces in this country when trying to resolve a problem with their claim, particularly during times of unprecedented national crises.
On the bright side for me is knowing when people have the chance to be helpful, their answer is often to find a way to resolve problems, even if all they do is to simply share what worked for them.
Although you'll find lots of suggestions that have worked over the years .. as to how to contact the NJDOL, it's the comments that say thank you and/or just confirm, a method worked, I find to be not just helpful, but heartwarming.
The methods for contacting a live agent at the NJDOL has changed over the course of ten years since this question was first submitted on July 15 of 2010. I'm grateful to all of you in NJ who keep sharing and commenting on this question, including the lean interim years for this website, in between two unprecedented unemployment crises ..
Although I live in Western Colorado and haven't actually held a job, at least not the typical at will type, since 2009, I wish you all well .. one day at a time.
Chris - Unemployment-Tips.com