Search This Site.

How do you get a hold of a live person at the NYDOL unemployment division?

by Erika
(New York City)

I filed a claim and they instructed me to claim credit for my unpaid work week. They said I could do it online, but the website that they referred me to (unemployment assistance on the www.labor.nyc.gov website)stated I could not begin to receive payment until I had called the phone number I have already called and claimed credit. When I called again the same automated message told me to use the website. I have tried non stop to get a human being on the phone and there don't appear to be any. Im getting so frustrated!

help!



Hi Erika,

(Update: See comments below for a good strategy to get to a live person at the NYDOL Unemployment Division)

Sorry, I can't help much .. but I can empathize.

I never thought it was much fun to call any state. I was never impressed much by the "hold music" .. if they even bothered to have some.

When you get the automated message .. is there an option to speak with someone bi-lingual?

It seems to be working for a lot of people .. Seems they aren't as busy as the english only lines and they seem more than willing to help .. even in english:)

Are you calling one of these NY unemployment phone numbers?

Other than this .. maybe some nice fellow New Yorker will leave a comment as to how they managed to get a hold of a "live person".



Comments for How do you get a hold of a live person at the NYDOL unemployment division?

Average Rating starstarstarstarstar

Click here to add your own comments

Sep 27, 2017
Rating
starstarstarstarstar
Can log in but can't claim weekly benefits online
by: Anonymous

For the past two weeks I've been calling 2-5 times per day in the early morning, late morning, early afternoon, and late afternoon, but constantly receive the message "we are experiencing a heavier than normal call volume, please call again later" message only to then have it disconnect. I have been using the method mentioned where I select the options to change my name or address. The issue is that I can login to my account on the website, but when I select "claim weekly benefits", it asks for my social security number. I enter it, but it then merely states I'm "already on file" and gives no further options. My claim was already started, approved, and I received my details in the mail. I'm past the waiting week, but it won't let me claim weekly benefits online as they so strongly suggest. This happens on every computer and using different browsers. It seems like I just need a live person to help fix the problem on the back end. I know claiming weekly benefits can be done over the phone, but I'd like to do what they suggest and just do it online. Any ideas or suggestions would be appreciated.


I don't have a miracle phone number for you (like there is for NJ in another thread about contacting it's unemployment department) but I can tell you if this were happening to me, and remember, I know that not claiming timely each week while waiting for benefits to be approved, generally means one can't collect later for that week .. because there isn't a continuing claim filled out and submitted ready to be paid when the determination is issued, I'd at least try claiming by phone, regardless of the state's "strong suggestion", or not. And at minimum, I'd also be hunting for an email address going to someone at the NYDOL who I could detail in writing the issues I am having with filing a continuing claim as instructed, so later on, if the NYDOL denies there was a problem with their "system", I wouldn't be devoid of any evidence I was making a strong effort to file.

I'm certain you can't be the only unemployed person having the same experience, but I'm also certain when you do nothing extra, to prove you at least made reasonable efforts to fix the problem for yourself .. the UI dept. likely will come down on their own side when they determine they don't give a hoot if you just "say", you were had this problem.

Sorry .. I'm jaded about some UI departments in this country, but on the other hand, that's what makes me fall on the cautious side to document pretty much anything, I think I might have to prove as a fact later on.

Chris - Unemployment-Tips.com

Aug 21, 2017
Rating
starstarstarstarstar
Help
by: Laura

All I need is a piece of paper from unemployment stating how much I recieved a week from unemployment and dates covered and ended through out the year. This is being asked by no fault INS. I am a school bus driver and receive benefits during year when there is a lack of work. Unfortunately I was in a car accident 12-9-16, 8 months ago. Just need this info please if someone direct can call me or text me, major problems with passwords and username. Please and ty

Jul 28, 2017
Rating
starstarstarstarstar
WTF
by: Anonymous

This is the NYS Unemployment line.
Don't you think if NYS paid people
to answer the phone at a call center that's
less people need unemployment.
I don't get it.

Jun 23, 2017
Rating
starstarstarstarstar
Choose to change address - IT WORKS
by: Anonymous

After trying unsuccessfully for 4 days to speak with someone. This is what I did and it works to get to speak with a person:
1. dial 1-888-209-8124
2. after selecting English, choose #9 from menu
3. wait through all the pre-recordings, then choose #5 from the menu, enter your info
4. then choose #1 (address change)

Jun 12, 2017
Rating
starstarstarstarstar
This works
by: Anonymous

Great suggestion. Confirmed that when you enter the IVR selection to 'Change PIN or Address" you will be placed in a queue and speak to a representative. Spoke to two different reps that handled my issue satisfactorily. The reps were professional and polite.

Jun 05, 2017
Rating
starstarstarstarstar
I got through in 15 minutes
by: Anonymous

I did the change my name, address and pin option. Pretended to change my address and then proceeded to ask my questions. The rep patiently answered all of my questions! She also mentioned that Monday's and Friday's are typically the busiest so the best time to get a rep would be tues-Thursday mornings. Good luck!

Apr 07, 2017
Rating
starstarstarstarstar
Tell them you want to pay
by: Chris - Unemployment-Tips.com

Verrrrry Interesting ..

Be sure to let everyone know if choosing the "I want to pay benefits back" option leads to someone willing to help you with what you're really after.

Apr 07, 2017
Rating
starstarstarstarstar
Tell them you want to pay!
by: Anonymous

When I go through automated system, and stick to their Questions. They tell me they are to busy. Call back another time. This time I selected that I want to setup a payment plan... Now their keeping me on hold.No disconnect so far...10 mins so far...

Dec 07, 2016
Rating
starstarstarstarstar
Found out how to get a live person
by: Anonymous

I finally got somebody you have to go through everything and then when it says do you want to change your name or address press that option and you will get somebody just wait that was the best thing anybody ever told me to do go to the change your name option and just wait

May 06, 2016
Rating
starstarstarstarstar
I have figured it out !!
by: Anonymous

When you call and hear the option to change your name or adress it will put you on hold for a rep!! Or they even call you when it's your turn in line!! Hope this helps!!

Jul 14, 2015
Rating
starstarstarstarstar
To .. Complaint
by: Chris - Unemployment-Tips.com

I agree. It's not only ridiculous, but inexcusable .. regardless there always seem to be an excuse of some antiquated phone system a state didn't have replaced with part of the stimulus funds a state may of received in 2009.

But if your question is general and something I can answer quickly.. I myself would be happy to demonstrate how easy it is to perform much better than pretty much any state unemployment department's antiquated phone system .. with a simple human-typed email.

Jul 14, 2015
Rating
starstarstarstarstar
Complaint
by: Anonymous

More than 1 month I was trying to talk to someone, but I couldn't get anyone, after 45 minutes holding on the phone, it just hung up on me.

This is ridiculous.

Feb 05, 2015
Rating
starstarstarstarstar
New York Unemployment Needs New Phone System
by: sad

Trying to get hold of new York state unemployment live person is like trying to speak to our congressman.

This needs to be updated.

It's very rude to go through prompt for half hour and be disconnected. This is not how people like us who work hard and earn a honest living should be treated. Anna New York State

Click here to add your own comments

Return to New York State Unemployment Benefits Questions.

} }