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How do you get a hold of a live person at the NYDOL unemployment division?

by Erika
(New York City)

I filed a claim and they instructed me to claim credit for my unpaid work week. They said I could do it online, but the website that they referred me to (unemployment assistance on the www.labor.nyc.gov website)stated I could not begin to receive payment until I had called the phone number I have already called and claimed credit. When I called again the same automated message told me to use the website. I have tried non stop to get a human being on the phone and there don't appear to be any. Im getting so frustrated!

help!



Hi Erika,

(Update: See comments below for a good strategy to get to a live person at the NYDOL Unemployment Division)

Sorry, I can't help much .. but I can empathize.

I never thought it was much fun to call any state. I was never impressed much by the "hold music" .. if they even bothered to have some.

When you get the automated message .. is there an option to speak with someone bi-lingual?

It seems to be working for a lot of people .. Seems they aren't as busy as the english only lines and they seem more than willing to help .. even in english:)

Are you calling one of these NY unemployment phone numbers?

Other than this .. maybe some nice fellow New Yorker will leave a comment as to how they managed to get a hold of a "live person".



Comments for How do you get a hold of a live person at the NYDOL unemployment division?

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May 19, 2020
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Finally but No Ciguar yet
by: Anonymous

After approximately 8 weeks i finally receive my first benefit payment Today but i still have issues
1st they took my waiting week which are to be waived,2nd i haven't received the back benefits that i had claimed i spoke with someone who went week by week for me to get the certifications for those past weeks and I was told that once I am approved i would be receiving payments for those past weeks. I still don't see any updates on my account for that. At one point my effective days dropped down to 70 so i figured my payments would be added but it wasn't and now I'm back up to 100 days

May 17, 2020
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Haven't received my unemployment benefits in over a month
by: Lela Love

This has been the worst experience of my life I think I have a better chance of getting Barack Obama on the phone then someone from the New York unemployment office 🤦🏽‍♀️ they claim they updated their phone system but I will have to disagree because I feel that is worse now than it was before I've trying email called at least 100 times over the course of one week and nothing Fed Up is an understatement every time I call the automated system hang up on me I feel totally helpless and defeated if anybody know someone personally works at the New York State unemployment office please help us

May 12, 2020
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March 30
by: Anonymous

Like all of you I have filed the claim March 30th with a live representative then I got a letter through it's tight saying I need to apply for the Pua foreign that they sent me because I am self-employed I uploaded it on the 18th of April still never heard anything my claim is been in pending status for a month-and-a-half.

I have tried everything I have emailed I have called I have pressed different numbers to try to get through I have received the one payment of $600 like all of you and then never received anything else I even got a handbook in the mail but never received nothing else I truly believe honestly is that New York state is broke for all the new people that Cuomo claims that he hired and for everyone to not receive payment and to deal with the same thing I think when Trump did the stimulus through the federal department for the bonus of $600 I think that everyone got the first week only because Cuomo retro activated in the system that there wouldn't be a wait week so everything got screwed up but because there's so many people applying I truly believe that the state of New York is broke so they're putting all of us on hold because they don't have a dime to pay us once they open up the economy and the state and start making money then we'll start seeing all the back money that is owed to us it's very sad but New York state was broke before the cCoronavirus it's really a screwed-up thing when we're all starving and we all need money because logically speaking with all the people that Cuomo hired there is absolutely no way that thousands of millions of people are dealing with the same pending status they're only paying people where their jobs have paid into unemployment other than that the money is coming out from the state which the stathe doesn't have

May 07, 2020
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Contacting the NYDOL
by: Chris - Unemployment-Tips.com

I'm getting a lot of emails about how to get a NY unemployment claim out of pending status.

Clearly, the logical answer, is one has to be able to contact the NYDOL to straighten any problem out.

Given that it is also clear that is not an easy thing to do, I'm passing along the same advice some giving soul passed along to those in New Jersey for getting in touch with a live unemployment agent there .. because when all else fails, snail mail makes perfect sense.

However, I am amending that advice somewhat and because I like nothing more than I like a papertrail to prove the truth as a fact.

Here's the email I'm sending to those from New York contacting me.

You're not alone in having your claim stuck in perpetual pending status.

And although I don't have a surefire way to get it out of that status, I'm currently telling anyone who asks me how, to try another way to communicated with the state.

I would personally include in my efforts to contact the NYDOL Unemployment Department a physical request letter sent snail mail, via fax and email. And in case the state ever suggested I couldn't prove I made a solid effort to contact them, I would request a delivery receipt for the snail mail .. make sure to get a successful transmittal for the fax, as well a a hard copy of the sent email .. just in case any might be relevant to getting my long overdue claim .. out of the limbo of pending status.

NYDOL Contact Information, Phone, Email, Physical Address and Fax Number

May 06, 2020
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Unemployment
by: Anonymous

My unemployment ran out in March around the 4th I filed immediately it said I qualify for pua but my claim has been pending ever since I've called I've sent emails and nothing I'm so broke and they don't seem to care at all

May 06, 2020
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can get paid
by: Anonymous

I applied for unemployment benefits and I got my first week paid without the 600 dollars. after I called the tel service to claimed my weekly benefit I made a mistake because it ask me if I was willing to work any day during this week I press no and the answer should be yes. THE following week i claimed correctly but I havent get paid now for 5 weeks . I am calling the 888-209-8124, and it always telling me that I have a valid claim on file but I havent get paid.
please I need help I have so much debt to pay and I have to eat as well.

May 06, 2020
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No way to comunicate
by: Anonymous

I emailed a question since April 15 and still no response. 8 weeks claiming benefits, claim is valid and active and still no pay. I don't know what to do anymore.

May 05, 2020
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WHAT UP NY??
by: Anonymous

GOT A CALL 3 WEEKS AGO AND THE REP WASN'T EQUIPPED TO HANDLE MY CLAIM QUESTIONS BECAUSE I'M AN INDEPENDENT CONTRACTOR. HE TOLD ME HE WAS JUST FILLING IN AND NOT AN ACTUAL REP FOR THE DEPT OF LABOR. HE SAID SOMEONE ELSE WOULD HAVE TO CALL ME BACK. I HAVEN'T GOT A CALL BACK SINCE. THIS IS DISGRACEFUL.

May 05, 2020
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I could never reach them is impossible
by: Kenneth

7 weeks is nothing man I’ve been waiting since February and still pending for 4 month and nothing

May 04, 2020
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Haven’t received unemployment insurance
by: Nick

It’s been 7-8 weeks I’ve been laid off I’ve filed every week and I’m still in pending status I need money for bills

May 02, 2020
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This is nuts
by: Anonymous

So I’ve been out of work since 3/17/20 and filed on 3/18/20 as the business I work out was deemed essential. On the website my claim still says "pending" and the original number I called to speak with someone 888-209-8124 now won’t even direct you to a live person anymore. At least in the first few weeks you had a shot even if you had to wait on hold and sometimes get hung up on but now you have no remedy at all. I don’t know what else I can do and I really need my money. I did get one payment for $600 last week but no money after that and I’m not sure if that was the 600 that goes with unemployment Or a one time payment to help people out who didn’t get their claims processed yet but still need to eat and feed their families. Does anybody know what’s going on? Oh by the way I am a 1099 employee which I know changes things

May 01, 2020
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Unable to use my card
by: Matthew

Unable able to use my card either on line or at any atms

Apr 28, 2020
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I am not receiving my UI payments
by: Anonymous

I have been claiming my weekly benefits and certification as been accepted but I have not received any payments since 04/05/2020. I have been calling the phone lines and cannot get to speak to a live person.

I have been laid off due to Covid-19. I need to paid my rent and bills that’s backed up.



Hi Anonymous,

Here's what I think is happening in multiple states. The process begins with a bottleneck.

And the process has been slowed down by the sheer number of new unemployment claims caused by a lack of work.

However, even under the best of circumstances (low .. low unemployment rates) the typical unemployment process for a lack of work (being laid off) claim can easily take from three to six weeks to process.

Before you finally get paid ..

First you get the monetary determination (tells how much you can expect to receive if found otherwise eligible ). You should also receive the claimant handbook as well, since it usually includes instructions about how and when to certify for benefits.

The state has also sent a notice of claim filed to the separating employer and if necessary, to other base period employers, for a response to your application for benefits.

The deadline for an employer to respond varies by state. The deadline is likely the reason why the time from applying to receiving benefits can take a while under the best of circumstances.

After the employer responds you were laid off for a lack of work, the claim/service rep (adjudicator) can then issue the non-monetary determination. Non-monetary determinations can address all sorts of issues at any time during a claim, but the first and hopefully last non-monetary eligibility determination you get .. will clear you for benefits so you can finally be paid for all the weeks you've already certified for while waiting on the state's initial claim process to play out.

Chris-Unemployment-Tips.com


Apr 28, 2020
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No Customer service
by: Anonymous

My husband has been trying to communicate via there mail says message sent successfully but you never get a response.

But it’s very odd that if they need you they clearly email you for response.

Very unfair and frustrating.

Governor Cuomo needs to address immediately otherwise let us go back to work!


Hi,
I agree, the UI systems around the country are unfair and frustrating, but believe me, all state UI depts. have the same attitude when it comes to responding in a timely manner and the gathering of information that must be done for the laws to be made to work.. the states think their needs come first and usually with a deadline .. while millions try to contact them to apply, but have to wait to do even that.

Given I know what many states literally did to negate the affect of modernizing their eligibility rules to grab some stimulus money offered after the recession of 2008, it's also apparent many have continued to ignore the obvious glaring systemic infrastructure problems that needed to be fixed back in 2009 and instead focus on becoming solvent and/or repaying interest free loans from the federal government.

Fine by me .. unless 12 years later the infrastructures are broken by a pandemic. I hope this time around it's not just states that will finally start talking to each other to find workable ideas and solutions to bring the US unemployment system into the 21st because it is an antiquated mess that hasn't been updated much since 1936.

Like Benjamin Franklin said .. an ounce of prevention, is worth a pound of cure.

Still holds true today .. no matter what the issue, or problem.

Chris-Unemployment-Tips.com


Apr 25, 2020
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RIDICULOUS
by: Anonymous

I have made over 200 attempts since this passed Monday (4/20/20) and I can't speak to a representative. I tried all the great tips on here but I guess they caught on because the options are different. I emailed them and still haven't heard back. They on the other hand sent me an email asking me questions about the week beginning 4/20 and when I answered the questions I was told I couldn't claim and that I need to wait till next week. It's a joke. I even tried to get a Spanish speaking rep and got the same crap. In my opinion they should have reps available 24/7 during this trying time

Apr 23, 2020
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Unemployment
by: Anonymous

I have been contacting nys unemployment since 3/18 to no avail. I need to complete my claim for the pandemic ui and or the regular ui. This system is ridiculous. This speaks volume. I even start at 750a and periodically. This is shameful and when
I message nys unemployment,
I still get no response. The online system for filing or claiming weekly is not helping. The system will not allow me to.

Apr 22, 2020
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Trying to get a hold of someone
by: Brittany

I have been claiming since march 9th i am.not.unemployed but my.hours got.cut because of.cov 19 i have been tryin to get ahold of someone because I wanted.to.fix it because i am emlpoyed just part time and they have me unemployed.from.the claim i had goin on in nov i have been tryin to fix it because i got kids and bills that need.to be paid and cant get a hold of anyone i am getting very upset that i have yet got a hold.of anyone.



Nov 04, 2019
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Live Person
by: Anonymous

I tried what was posted and I did finally get to the final menu where I pressed 3 and they proceeded to tell me that all agents were busy and to call back and then the phone hung up. I am beyond frustrated. I have been out of work for 9 weeks, they're still looking into my unemployment claim even though I have filled out multiple questionnaires about my small part-time job that pays next to nothing. In the meantime I have no money coming in and I don't start my new job until two weeks from today and by then I won't get paid any money until my first pay check two weeks after that. Sorry, I just had to get this off my chest. This is beyond ridiculous.

Apr 05, 2019
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omg
by: Anonymous

IF THESE INSTRUCTION WERE NOT HERE I WOULD HAVE SPENT ANOTHER 2 FRIGGING HOURS ON THE PHONE!! THIS IS WHY NYC IS SO F$%^ED UP!!



Mar 27, 2019
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I did it, I swear.
by: Anonymous

Be sure you are calling JUST THIS NUMBER (888) 469-7365

The other number that pops up when you google is JUST teleservice. If you hear the words "teleservice," you called a useless number no human being will ever answer.


Once you call (888) 469-7365
press 1 for English
9 for main menu
Listening to them tell you a million times to go to the website even though you're calling cause you need a human.

Press 9 for main menu. AGAIN.

Listen to quality assurance disclaimer.
Press 5.

Wait to listen through another million redirections and other disclaimers.

Enter SSN
Enter Pin you previously set up.

Listen to it tell you you have a valid claim on file as though you don't know and that's why you're calling.

Listen to ANOTHER menu trying to further specify why you are calling.

Press 5 for all other questions.

Listen to ANOTHER menu trying to further specify why you are calling.

YOU HAVE TO PRESS 1, 2, or 3.

Press 3 for status of your claim.

Voice will say "please hold."


It will tell you to press 1 for a callback.

Or you can press 2, then 3 to remain on the line.

CONGRATULATIONS! You have run the gauntlet and now have the honor of waiting in the cue for an actual person.


Feb 05, 2019
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Speaking to a live agent
by: Anonymous

If you would like to speak to a live agent please read comment up above from Bella. I went through the steps she stated and was finally able to speak to a live agent. Although she was rude she did answer my questions. I filed 2 weeks ago they only sent my card with the first payment yesterday. Unemployment is a joke. Oh by the way you don't get paid for your first week out of work
Again, a JOKE

Jan 17, 2019
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Option 6 works
by: Anonymous

Yep the change of address option works, cue the terribly lovely on hold music with pre recorded reminders that all agents are busy every other second.

Dec 07, 2018
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umemployment has wrong address
by: Anonymous

in trying to correct the wrong address that unemployment has. ive spent three hours going round and round with reps i couldnt understand on the fourth rep. i was able to correct their error that the 1st rep. misunderstood.

Aug 21, 2018
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Thank you BSL
by: Anonymous

Ive been trying to get a hold of them for the longest . i wish i would have saw this post sooner , thank you so much !

Jun 04, 2018
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!!! HOW TO REALLY GET A HOLD OF A LIVE PERSON FOR NYC UNEMPLOYMENT!!!
by: BSL

After much trial-and-error, and also reading this message board, HERE IS THE REAL WAY TO SPEAK TO A REAL PERSON AT THE UNEMPLOYMENT OFFICE!!! I HOPE IT HELPS YOU LIKE IT HAS HELPED ME!!!


• 888-209-8124
• 1 for English
• 9 for Main Menu
• 5 for Representative
• Enter 9 digit SSN
• Enter 4 digit Pin #
• Press 5 for more Options
• Press 2 for More Questions
• Press 3 To Ask A Question
• Press 2 for more Options
• Press 3 to Stay on Hold for A Rep
• FINALLY YOU’LL BE CONNECTED TO A REP (after a 5-10 minute wait)!

May 25, 2018
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Thanks to all!
by: Thomas

I just wanted to thank those that took the time to post their answers and guidance to help make the lives of others (like myself) a bit easier. Thanks!

May 24, 2018
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Response to the latest comment on this old post
by: Chris - Unemployment-Tips.com

Might you actually work for the NYDOL Anonymous? I suspected that, given you sadly mentioned how people can avoid being scammed by not googling a keyword phrase people often search with to avoid being scammed in NY.

However, as I read that information on an official NYDOL page, my first thought was maybe the NY UI system has some security issue it needs to fix along with the possibility of fixing either an overburdened phone system that hangs up on someone after hours on hold .. or maybe the department itself, is just understaffed?

Thanks for those tips though. If anyone finds them helpful to get a hold of a live person at the NYDOL, I'm sure they'll let everyone know how well they worked.

May 24, 2018
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I know your post is old, but in case you never got to a person
by: Anonymous

If you filed a UI claim (on the phone, online) and did not certify for your unpaid waiting week on time (the Wednesday in the calendar week after you started your claim), you cannot get to a human at unemployment over the phone. Not possible.

You can sign in to your NY.GOV ID and use the messaging system to send an email OR you can visit your closest NYSDOL career center and request that staff connect you with UI customer service over the phone (this can only be done in-office.)

In either case, you will have to have UI terminate your claim, then you'll need to refile. Then you'll need to request that they backdate your claim to the original date you start.

The PIN is a different issue; if you're trying to file and you've never filed before, you get to make up your PIN right then and there (but the recording's language is the same. It's confusing, I know). Alternatively, you can try to reset it (in case you had a claim 100 years ago but forgot it). To do that, call 1-888-209-8124. 1 for English. 9 for the main menu. 6 for pin and address changes.

Keep in mind that the call center is only staffed Monday-Friday, 8-5. Later in the day, later in the week usually is a short wait time. Or start dialing at 7:55 to beat the lines.

ALWAYS go through labor.ny.gov. DO NOT Google NYS Unemployment. UI has no way to protect you from scams, sadly.

May 15, 2018
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Alternate # for NYDOL
by: Chris - Unemployment-Tips.com

Yes, I agree, there was a lot to listen to, before getting to the main menu, where pressing 5, is specifically, to speak with a service representative at the NYDOL.

1-888-209-8124
Option 5 on the main menu.

May 15, 2018
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Alternate Number for NYDOL
by: Anonymous

Turns out there's another phone number buried in some of the Unemployment guides. Still a ton of talking, but here's the number with the option:

1-888-209-8124
Option 5




Apr 23, 2018
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When All Else Fails
by: Anonymous

When all else fails call or write to your State Senator or Assemblyman they will help you!

Feb 23, 2018
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To the person without a pin number
by: Chris - Unemployment-Tips.com

I really do understand your frustration, however, if you don't have a pin, I might be a living option for you or you may be able to find answers to questions without a pin at the NYDOL's UI Electronic interpretation service of issues connected to an unemployment claim.

Chris

Feb 23, 2018
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doesn't work that way ...
by: Anonymous

I was calling first time to have questions answered, so naturally don't have a pin. It simply hung up when I couldn't give it one.

How does that help anyone, when this is the number they give to talk to someone if you need a question answered in person. The whole system is wrong if you are new to it and need an answer. They should have a word or a number to reach LIVE PEOPLE . you can't always have a automated number in order to serve people we pay enough to have a few live people to answer lines in this state.



Feb 22, 2018
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FIGURED OUT HOW TO TALK TO A LIVE PERSON
by: Bella

I figured out the easiest way to talk to a live person at NYS Unemployment and it only took me an hour and a half so hope this helps.

1. Call 1(888)209-8124
2. Hit 1 for English 2 for Spanish
3. Listen to alllllllll that talking
4. Hit 9 for main menu
5. Listen to more talking
6. Hit 9 for main menu again
7. Hit 5 to speak to Representative
8. Enter in your social security number
9. Enter in your pin number
10. Hit 3 for more info on your claim
11. Congrats you did it you can either stay on hold or enter in your phone number for a call back

Feb 15, 2018
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If anyone has a secret phone number for New York Unemployment ..
by: Chris - Unemployment-Tips.com

Please feel free to post a phone number to a live person at the NY UI dept. here, or email it to me and I'll update this Q&A with it myself.

Someone in NJ was kind enough to post a phone number that worked for them, and most of the comments that came later, are still saying it works great including the fact they get to talk to people who are caring and patient to help them resolve UI problems.

Sometimes that's precisely what we need, a human being at the unemployment department who knows their job entails resolving issues other than those employers complain about. At the very least, what's wrong with an explanation that may help a person understand why there benefits were stopped and what they need to do to change that.

I wish I had a miracle phone number to give you .. but I don't .. at least not yet.

But, I'll still take a guess at why I think your benefits were paid in January, but suddenly stopped in February ..
It could be the UI dept. received some additional information from the employer finally, that raised an eligibility issue.
And the department may have opted to suspend your benefits while they take their sweet time to investigate and resolve the eligibility issue, or they may have, but are dragging their feet to issue a redetermination of benefits as timely as humanly possible .. since you indicated you've received nothing from the state to explain this anonmaly.

Problem with not having any claim determination, or any subsequent redeterminations which generally deny benefits going forward (something I know NY has done in the past .. after they start paying benefits).. is without that letter, you have nothing you can appeal, to start the process of changing a determination .. with a tribunal hearing .. and the ALJ decision.

In the meantime, I googled "how to file a complaint against the NY Unemployment Dept.

Anyone had any luck contacting the Claimant Advocate office in NY?

Feb 15, 2018
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How Do I Speak To A Live Rep In New York About Not Receiving My UI Benefits?
by: JESSICA

IVE BEEN CALLING NUMBER AFTER NUMBER AND ONLY A COMPUTER PICKS UP!! I JUST STARTED RECEIVING MY UI BENEFITS AS OF JAN 2018. I GET PAID THE MONTH OF JANUARY AND ON FEB THEY STOP SENDING ME MY PAYMENTS!! GOING ON 2 WEEKS NOW. I TRY CALLING 50 MILLION NUMBERS AND ALL OF THEM ARE COMPUTERS!! I just don't get it! Why stop my payments with no letters sent to me, or anything? It says I have a valid claim on file, but I still have not received any payments. This is so frustrating!

WHY STOP MY PAYMENTS WITH NO LETTERS SENT TO ME OR ANYTHING? IT SAYS I HAVE A VALID CLAIM ON FILE BUT I STILL HAVE NOT RECEIVED ANY PAYMENTS. THIS IS SO FRUSTRATING! I HAVE BILLS THAT ARE BACKED UP AND I HAVE NO INCOME COMING IN! WHY WOULD THEY DO THIS?? IM LITERALLY CRYING, I JUST DONT GET WHY THEY TREAT THE WORKING CLASS LIKE THIS! PLEASE ANYONE THAT CAN HELP ME, I WOULD REALLY APPRECIATE IT. =(

Feb 07, 2018
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Horrible system!!
by: Anonymous

It is so frustrating trying to get in touch with an alive operator! It’s insane the amount of time we have to spend on the phone pressing option after option and getting no where!,

Jan 18, 2018
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Update: Options Have Changed
by: Mmmbob

It's now option 6 from the main menu, not 5, to change your address/pin/etc. This will finally get you into a call queue with a real human!

Jan 18, 2018
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Live person
by: chris

Call 1-800-833-3000 select option #3

Dec 07, 2017
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similar issues
by: Elena

Not only is is a major challenge to get to speak to someone (phone tree takes you through so many options before you get to one that allows you to talk to a person), but I have instructions to send documents via their online email system. The problem with that is there is no option or method in which to attach or upload anything. Also, their system crashes regularly, yet we are held accountable to super short turnaround times whether we can speak to someone about our questions or not.

Sep 27, 2017
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Can log in but can't claim weekly benefits online
by: Anonymous

For the past two weeks I've been calling 2-5 times per day in the early morning, late morning, early afternoon, and late afternoon, but constantly receive the message "we are experiencing a heavier than normal call volume, please call again later" message only to then have it disconnect. I have been using the method mentioned where I select the options to change my name or address. The issue is that I can login to my account on the website, but when I select "claim weekly benefits", it asks for my social security number. I enter it, but it then merely states I'm "already on file" and gives no further options. My claim was already started, approved, and I received my details in the mail. I'm past the waiting week, but it won't let me claim weekly benefits online as they so strongly suggest. This happens on every computer and using different browsers. It seems like I just need a live person to help fix the problem on the back end. I know claiming weekly benefits can be done over the phone, but I'd like to do what they suggest and just do it online. Any ideas or suggestions would be appreciated.


I don't have a miracle phone number for you (like there is for NJ in another thread about contacting it's unemployment department) but I can tell you if this were happening to me, and remember, I know that not claiming timely each week while waiting for benefits to be approved, generally means one can't collect later for that week .. because there isn't a continuing claim filled out and submitted ready to be paid when the determination is issued, I'd at least try claiming by phone, regardless of the state's "strong suggestion", or not. And at minimum, I'd also be hunting for an email address going to someone at the NYDOL who I could detail in writing the issues I am having with filing a continuing claim as instructed, so later on, if the NYDOL denies there was a problem with their "system", I wouldn't be devoid of any evidence I was making a strong effort to file.

I'm certain you can't be the only unemployed person having the same experience, but I'm also certain when you do nothing extra, to prove you at least made reasonable efforts to fix the problem for yourself .. the UI dept. likely will come down on their own side when they determine they don't give a hoot if you just "say", you were had this problem.

Sorry .. I'm jaded about some UI departments in this country, but on the other hand, that's what makes me fall on the cautious side to document pretty much anything, I think I might have to prove as a fact later on.

Chris - Unemployment-Tips.com

Aug 21, 2017
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Help
by: Laura

All I need is a piece of paper from unemployment stating how much I recieved a week from unemployment and dates covered and ended through out the year. This is being asked by no fault INS. I am a school bus driver and receive benefits during year when there is a lack of work. Unfortunately I was in a car accident 12-9-16, 8 months ago. Just need this info please if someone direct can call me or text me, major problems with passwords and username. Please and ty

Jul 28, 2017
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WTF
by: Anonymous

This is the NYS Unemployment line.
Don't you think if NYS paid people
to answer the phone at a call center that's
less people need unemployment.
I don't get it.

Jun 23, 2017
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Choose to change address - IT WORKS
by: Anonymous

After trying unsuccessfully for 4 days to speak with someone. This is what I did and it works to get to speak with a person:
1. dial 1-888-209-8124
2. after selecting English, choose #9 from menu
3. wait through all the pre-recordings, then choose #5 from the menu, enter your info
4. then choose #1 (address change)

Jun 12, 2017
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This works
by: Anonymous

Great suggestion. Confirmed that when you enter the IVR selection to 'Change PIN or Address" you will be placed in a queue and speak to a representative. Spoke to two different reps that handled my issue satisfactorily. The reps were professional and polite.

Jun 05, 2017
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I got through in 15 minutes
by: Anonymous

I did the change my name, address and pin option. Pretended to change my address and then proceeded to ask my questions. The rep patiently answered all of my questions! She also mentioned that Monday's and Friday's are typically the busiest so the best time to get a rep would be tues-Thursday mornings. Good luck!

Apr 07, 2017
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Tell them you want to pay
by: Chris - Unemployment-Tips.com

Verrrrry Interesting ..

Be sure to let everyone know if choosing the "I want to pay benefits back" option leads to someone willing to help you with what you're really after.

Apr 07, 2017
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Tell them you want to pay!
by: Anonymous

When I go through automated system, and stick to their Questions. They tell me they are to busy. Call back another time. This time I selected that I want to setup a payment plan... Now their keeping me on hold.No disconnect so far...10 mins so far...

Dec 07, 2016
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Found out how to get a live person
by: Anonymous

I finally got somebody you have to go through everything and then when it says do you want to change your name or address press that option and you will get somebody just wait that was the best thing anybody ever told me to do go to the change your name option and just wait

May 06, 2016
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I have figured it out !!
by: Anonymous

When you call and hear the option to change your name or adress it will put you on hold for a rep!! Or they even call you when it's your turn in line!! Hope this helps!!

Jul 14, 2015
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To .. Complaint
by: Chris - Unemployment-Tips.com

I agree. It's not only ridiculous, but inexcusable .. regardless there always seem to be an excuse of some antiquated phone system a state didn't have replaced with part of the stimulus funds a state may of received in 2009.

But if your question is general and something I can answer quickly.. I myself would be happy to demonstrate how easy it is to perform much better than pretty much any state unemployment department's antiquated phone system .. with a simple human-typed email.

Jul 14, 2015
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Complaint
by: Anonymous

More than 1 month I was trying to talk to someone, but I couldn't get anyone, after 45 minutes holding on the phone, it just hung up on me.

This is ridiculous.

Feb 05, 2015
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New York Unemployment Needs New Phone System
by: sad

Trying to get hold of new York state unemployment live person is like trying to speak to our congressman.

This needs to be updated.

It's very rude to go through prompt for half hour and be disconnected. This is not how people like us who work hard and earn a honest living should be treated. Anna New York State

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