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What is an Unemployment Unresolved Issue?

It has been 5 weeks I filed this week and there was a message saying it was accepted and to please remember that this is a waiting week ? does this mean I have been approved? and why does previous weeks say not paid due to unresolved issue? I am so confused please help


thank you



You really have given me very little to go on to possibly decipher what the issue is.

First, I don't know what state you're in, but I'm willing to assume some basic things in order to try to attempt an answer. If I get something wrong ..please feel free to set me straight.

Most states require us to serve a one week unpaid waiting period. If the message stated that this is your waiting week, it's very possible that you have not yet received the non-monetary determination allowing benefits yet.

The first determination is the monetary. It tells you that you have filed a "valid claim" and also lets you know how much money your claim is worth in total broken down how much you will receive each week while totally unemployed "IF OTHERWISE ELIGIBLE".

This means the issue of whether you are "non-monetarily entitled" to collect, is an issue yet to be determined .. or "resolved" by a claim adjudicator.

Have you received a determination yet which says something along the lines of ..

You voluntarily quit your job. It is found that you voluntarily quit your job with good according to (a statute #) and are therefore eligible for benefits

or if fired ..

You were discharged from your job. It is determined the discharge was not misconduct therefore you are eligible to receive benefits.

It is this sort of determination which must be made by the state, for you to be cleared to be "paid" benefits.

This is the determination which can be easily appealed by either party (employer, or employee) feeling they have been "aggrieved" the the denial, or allowance of benefits.

Chris-Unemployment-Tips.com

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May 21, 2020
Rating
starstarstarstarstar 		Non-pay due to unresolved issue
by: Anonymous

Hi, I’m in Montana and go to Nursing school. I’ve been receiving unemployment benefits since 3/22 after COVID-19 closed the bar I was working at. It wasn’t until the request week of 5/10 where I noticed I was no longer receiving money and when I went to check, it said "Description: Attending school; non-payment due to unresolved issues" I still haven’t received a letter in the mail with a decision or if I need to file for an appeal. This is frustrating to me because it’s now summer break & the job I usually do in the summer isn’t hiring right now because of the pandemic and there are lack of jobs in my area in general.


Hi Anonymous,
Lots of questions about this issue of ineligibility involving a person's attendance at school on Unemployment-tips.

Most Q&A about School and Unemployment Benefits are here.

And the relevant companion state by state chart is usually the Nonmonetary Eligibility pdf .. You can find that at the State by State Unemployment Law Comparison Charts
Apr 29, 2020
Rating
starstarstarstarstar 		Vacation pay and UI issue
by: Anonymous

My company closed "temporary" due to Covid 19. At the start we were told they were not going to pay vacation, then told they did not know if they would or not.On the 3rd week of unemployment the company paid out vacation. I still filed for UI on the week they paid vacation and turned in the paystub. I did not receive unemployment for that week or the following, (2 weeks total). The issue on file is non-payment for unresolved issue and deductible income. Others with company with same situation did receive unemployment.

Will the unemployment start back up or do I need to contact them? In Indiana how will vacation pay effect benefits?



Hi Anonymous,

You must of done things right and I think you should count your lucky stars you chose to report the vacation pay in the week you received it and therefore, the state did not pay benefits correctly.

Lucky stars, because even when it's the state that makes a mistake leading to an overpayment of benefits, (such as you say the state might of when paying co-workers) know that a state unemployment department will come after those sorts of people for any "non-fraud" overpayments,.. until the cows come home, or the state's recovery provisions prevent recoupment, or allow for a waiver of an overpayment.

And after this debacle .. trust me .. I steeling myself for questions about overpayment determinations.

Chris-Unemployment-Tips.com

Yes, continue to file, because when that vacation pay runs out and is no longer being counted as a wage replacement from the BP employer .. the benefits in you claim's balance are still waiting for you.

Chris-Unemployment-Tips.com
Apr 29, 2020
Rating
starstarstarstarstar 		Non Pay due to unresolved issue question,thanks.
by: Anonymous

I have received unemployment benefits in the State of Indiana for four weeks now. I have filed the same every week on the voucher and have had no issues until this last week, all I can find is Non Pay due to unresolved issue. With nothing to go on I'm not sure what to do. I was on the phone for two hours and the line hung up. Do you have any advice on this? Everything is appreciated.


Hi,
It seems to be a common problem, no matter what state one is receiving benefits from.

An unresolved issue is a very vague term that doesn't even hint at WHAT the problem might be, but in each case, no matter what the issue is, my advice is to ask the unemployment department where the determination is and if necessary to issue one, so you can appeal if necessary .. in a timely manner.


It's just crazy that all states don't have the capacity for individuals to create online UI accounts, or if you have one, to not be able to view a determination, or even submit answer to a questionnaire, if that would help resolve a claimant only .. unresolved issue.

I share your frustration Anonymous .. but that's the best I can do for most these days .. as well as explaining how things maybe should be working in general .. if not for a pandemic.
Apr 29, 2020
Rating
starstarstarstarstar 		Still no check
by: Anonymous

Yes still waiting as well. Others that I work with are receiving theirs. Very irritating when you cannot get through to them.
Apr 28, 2020
Rating
starstarstarstarstar 		Unresolved issue
by: AnonymousJax

I'm in AZ I filed 3 weeks ago I received the debit card but on my check in it says "unresolved issue .. discharge" I cannot get a hold of anyone I don't know what this means
Please help



Hi AnonymousJax,

I think it means that either you, or the employer told the state of AZ that you were discharged from your job .. vs. being laid off for a lack of work, or voluntarily quitting your job, and that the state still has to conduct an eligibility interview to determine if you were fired for misconduct, or some other reason, before the adjudicator can issue the initial non-monetary separation eligibility determination stating if you will, or won't be able to start collecting.

Chris-Unemployment-Tips.com
Apr 27, 2020
Rating
starstarstarstarstar 		non pay due to unresolved issue
by: Anonymous

Hi, I live in Indiana. I filed the 3rd of April. My correspondence says claimant monetary determination. I have filed my vouchers each weekend since and have yet to receive any benefits. Issue type says Temporary Service, and under non payment reasons, it says non pay due to unresolved issue. There are no yellow triangles or red ones. I have called DWD twice and no one can give me any information. My benefit homepage does show my weekly benefit amount.


Hi,
The monetary determination on a new unemployment claim is sent first. It's purpose is to establish what your weekly benefit amount should be, based on your based period wages. You can appeal this determination if you believe the amount is incorrect and are wise to do so, as states frequently make monetary errors .. should it's wage records not be accurate .. thanks to an employer.

However, you cannot begin receiving weekly benefits, even for those weeks you continur to certify you are unemployrf and entitled to benefits, until the state finally issues the non-monetary determination. which in general. is all about the cause for separation from a job and whether it's good cause .. or not.

For instance after an employer responds an employee was laid off for a lack of work .. you should start receiving benefits, because an employer response "claimant was separated due to a lack of work" .. is basically the same as an employer admitting fault for you being unemployed.

However, if an employer protests benefits by telling the state a person quit without good cause attributable to the work, or employer, or they were discharged for a reason they think is work related misconduct .. it's very likely an individual claimant will only start to collect benefits after appealing an initial non-monetary claim determination .. and winning the resulting tribunal (lower level) unemployment appeal.

An unresolved issue is just that .. but often if you substitute the word pending for unresolved, it's easier to understand a claim rep just hasn't gotten to issuing the determination based on the info you .. and your former employer provides .. yet.

Chris-Unemployment-Tips.com
Apr 26, 2020
Rating
starstarstarstarstar 		Unemployment
by: Ramona

I'm out of work because of the coronavirus I left on my own because my husband is on dialysis and was afraid to contact the virus and pass it to him.

Hi Ramona,

Can you be precise with what the state told you your unresolved issue was with unemployment benefits?

And since it may matter, what is your profession, that you quit your job to protect your husband?

Chris-Unemployment-Tips.com
Apr 21, 2020
Rating
starstarstarstarstar 		Questions about claim
by: Avibird

Hi. I finally got through here in Houston, Texas after trying for over 2 weeks. I finally did the claim only to hear the recording say there were issues on my claim that needed to be resolved. It has now been a month and 5 days since I last workked, and have no kind of help coming in as it is just me. I waited 2 weeks to call again, as told, and claim the next 2 weeks, which was April 15gh, and that message is still the same...there are issues on your claim that need to be resolved. I tried to call TWC to see what these issues are and cannot get through at all. I have yet to receive the stimulus check as well. I am just having a hard time over here. Could you please help me out?! With these questions about why it would still be saying that same message?

Hi,
I can't tell you what issues are unresolved for the TWC, but it's usually a separation issue such as a voluntary quit, or discharge for misconduct, or an overpayment of benefits from a previous claim.

Don't you have an online account you could check?

Regardless of unresolved issues, it's important to continue to file claims for each week you are unemployed, otherwise when the state resolves an issue in the favor of the employees, they can only pay benefits for the previous weeks you filed a claim for.

Chris - Unemployment-Tips.com
Apr 19, 2020
Rating
starstarstarstarstar 		unresolved issue yes
by: Anonymous

what does unresoved issue yes mean?


Hi,

Mind you this is just a guess, but I would think if there is a "yes" next to "unresolved issue" at an online unemployment claim account, it means the state is waiting on info, or a time deadline to issue some sort of claim determination .. which is what employees and employers alike need, should they need/want to appeal the findings of the determination on any issue affecting eligibility, or the amount a person monetarily qualifies to receive.

Chris - Unemployment-Tips.com
Nov 13, 2012
Rating
starstarstarstarstar 		unpaid week
by: Anonymous

Why does the week after the waiting week says,unpaid???? Is it because if a holiday and the system hasn't caught up yet??



I doubt it has anything to do with a holiday.

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