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I worked at a call center and I was fired because of a phone call that I took. My employer felt like I was rude to a customer and since I had been accused of being rude in the past, I was terminated. I filed for employment and was denied. The letter that I received from the unemployment office stated that I was denied benefits because of misconduct.
The letter you received is called a determination and it can be appealed by you. It came with instructions and you can also check this page at the Alabama Unemployment website.
An unemployment hearing is very often a necessary step to get unemployment when you think the state has denied unemployment benefits incorrectly.
Be sure to send a copy of the determination along with your appeal letter.
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