by Josie
(New Jersey)
I've been collecting ue benefits for 8 months when I received a letter stating I may have quit and I'll be having a telephone interview in a few days. This is the short version of my situation. I accepted a job with a fairly large company. When accepting the job I, and many others in the group hired, were told we would get a monthly bonus and our hours of work would be determined after our 4 week training period. I verbally advised them I could not work evening hours. After training all employees were given their "permanent hours" mine being 9 - 5:30 pm. While working for this company it became obvious they were doing unethical things perhaps illegal. There are currently many class action lawsuits in place and they are under watch with the N.J. Attorney General. I was a Retention Agent and spoke with many customers who were treated unfairly and their credit cards were being charged monthly. When canceling accounts they were charged all kinds of fees they weren't aware of. I tried to assist every customer fairly regardless of what the rules were because again the company policies were unethical. After a time people saw that I wasn't going along with their policies. My "permanent hours" were then changed to 11am - 8pm - hours I never agreed to accept not could not due to my traveling to NY to pick up my daughter who attended school there. I wrote emails stating I couldn't work those hours and it would cause a major hardship. I also spoke to the head of the department and VP about the unethical things taking place. They changed everyones hours based upon and unfair ranking system, basically telling me I ranked low so I was given that schedule. I have rave reviews from customer surveys so I don't understand why I would rank low. I believe they purposely ranked me low so I would get a late shift and then quit of which I did.
Return to Quitting and Unemployment.